Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items?
We use temperature-controlled packaging and expedited shipping for all perishable goods to ensure they arrive at your door in peak condition.
What is the standard shipping timeframe?
Orders are typically processed within 24 hours. Depending on your location, standard delivery takes 2-5 business days, while express options are available at checkout.
Do you offer international shipping for your food products?
Currently, Shop Cento ships within the domestic mainland to comply with food safety regulations and ensure maximum product freshness.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary restrictions?
We offer a wide range of organic, gluten-free, and vegan options. Please refer to the 'Ingredients' and 'Allergens' section on each individual product page for detailed information.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.