Returns & Exchanges

At Shop Cento, we strive to ensure your pantry is filled with the highest quality ingredients, but if a product arrives damaged or does not meet your expectations, we are here to help. Due to the perishable nature of food, we offer a 14-day window for reporting issues to ensure food safety and customer satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and photos of the product in question.

• 2.
  Review Process

  Our quality assurance team will review your request to determine if the item is eligible for a refund or replacement based on its condition.

• 3.
  Return Authorization

  If a physical return is required for non-perishable goods, we will provide a prepaid shipping label and instructions for secure packaging.

• 4.
  Refund Issuance

  Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.